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FAQ

Common

	Does Mavis Design sell direct to end user?
	No. But Mavis Design will assist you by redirecting you to your nearest authorized dealer.

	Does Mavis Design provide custom made service?
	Yes. Mavis Design does provide custom made service to every customer.

	How does Mavis Design prevent sofa from sagging?
	Mavis Design does double webbing for all our sofas and for 3-seater sofas; an additional leg will be added in the middle below the sofa to prevent sagging.

	How long does Mavis Design take to deliver to customers?
	For local customers, Mavis Design deliver within 7-14 working days. For overseas customers, the furniture would be delivered within 45 working days.

	What kind of wood frame does Mavis Design use?
	Mavis Design uses Meranti wood or kiln-dried solid wood frame and only materials which are in good condition will be used for productions.

	What materials are Mavis Design's cushions made of?
	Mavis Design has a few types of materials and selections, which are either in high-density foam, latex or goose down.

	How does Mavis Design assure customers that the goose down used by Mavis Design is hygienic?
	Mavis Design's goose down supplier has obtained Veterinary Certificate.

	Mavis Design stresses on quality. How does Mavis Design make sure the materials used are of good quality?
	Yes, Mavis Design is very concerned about the quality of the materials Mavis Design use. Most of Mavis Design's suppliers are ISO certified, and every material purchased by Mavis Design will go through and pass Quality Control, which is checked by either Mavis Design's suppliers or by Mavis Design's very own staff.

Does Mavis Design provide warranty for Mavis Design's furniture?

LEATHER

	What grades of leather is Mavis Design using?
	Mavis Design uses 3 grades of leather, leather semi aniline, thick leather and cowhide corrected grain.

	Where does Mavis Design's leather come from?
	Mavis Design uses leather produced by main leather producers from Italy and Brazil.

How to take care of Mavis Design's leather furniture?

FABRIC

	What kinds of materials is Mavis Design's fabric made of?
	Mavis Design uses materials like cotton, polyester, rayon, chenille, viscose, or acrylic. The difference of each type of fabric is the composition of the above materials to make the fabric.

	Where does Mavis Design's fabric come from?
	Mavis Design's fabric is from Italy, Belgium, Germany, India and Taiwan.

	How to take care of Mavis Design's fabric furniture?
	Vacuum upholstery to keep fabric looking fresh. To maintain sofa appearance, sofa should be professionally cleaned every few years. Avoid exposing fabric furniture to direct sunshine. Rotate cushions and pillows regularly to redistribute wear. Plump up cushions to help retain their softness. Use only quality cleaning products which are made specifically for upholstery fabric.